Physical and Mental Health
Attracting blood donation events
Through various events, we contribute to promoting people's health and realizing safe living.
KPIs and planned disclosure items *Scheduled to be implemented from FY2024 onwards
- Number of participants (cumulative)
- Number of properties implemented (total)
Recommending flexible working styles [Initiatives at asset management companies]
By encouraging flexible work styles at asset management companies, we aim to achieve healthy and highly productive work styles.
＜Various measures and results (FY2022)＞
Comfortable working environment
- Implementation of telecommuting
- Utilization of satellite office [H1T usage rate: 6.3%]
- Introduction of super flextime work (no core time)
- Liberalization of clothing
Flexible working styles that suit your lifestyle
- Taking childcare leave [Number of people taking: 7 people Taking rate: 70% (Note) Average number of days taken: 229.7 days]
- Actively take paid vacation [Average number of paid vacation days taken: 17 days (Nomura Real Estate Investment Advisors target: 15 days)]
- Curbing long working hours [Average non-statutory working hours: 7.0 hours]
Utilizing digital
- Popularization of mobile PCs [Rate of employees owning mobile PCs: 100%]
- Popularization of company smartphones [Rate of employees owning company smartphones: 100%]
- Implementation of DX training
- Utilization of electronic signatures
- (Note) Calculated using the number of employees who gave birth to children within the year covered by the calculation as the denominator, and the number of employees who took childcare leave during the year covered by the calculation (including employees who gave birth to a child in the past year) as the numerator.
Installation of delivery box
We will provide tenants and users with a comfortable and convenient environment by expanding our facilities and services.
- Number of buildings with delivery boxes installed (percentage): 135 properties (94.4%)
- Number of buildings with delivery system installed (percentage): 118 properties (79.2%)
Pursuing comfort and convenience based on tenant satisfaction surveys
We regularly conduct tenant satisfaction surveys and aim to improve the comfort and convenience of our tenants.
Percentage of "satisfied" and "slightly satisfied" in overall satisfaction (sectors targeted for this year's implementation)
- Logistics sector 58.6%
- Housing sector 73.4%
Implementation measures
- Insect control measures (already implemented at LP Itabashi)
- Redevelopment of vehicle wiring within the facility (already implemented at LP Atsugi)
- Garbage storage area was renovated in response to complaints of strange odors (already implemented at PU Ikebukuro and PU Oimachi II)
Opened the innovative space NEON in Shinjuku Nomura Building
Support for tenants of PMO, Landport, GEMS and PROUD FLAT
(*)Limited to PMO tenants for their job interviews, twice a year.
Please refer to PMO official website
Please refer to Landport official website (available only in Japanese)
Assisting tenants in kicking off their operations
In addition to assisting tenants in recruiting, we offer a broad range of support by referring them to partnered companies specializing in such tasks as facility construction work, fund procurement and interior layouts.
We are also working on recruiting human resources to deal with the shortage of human resources.
Support for residents' comfortable lives
We offer “ Chintai Hotto Support” exclusively for residents and telephone reception is available for responding to any equipment troubles 24/7, 365 days a year
＜Trouble case examples＞
Measures to improve tenant satisfaction
Offered a variety of services for residents at owned residential properties
Items sharing services
Provision of monthly subscription services for high-quality home electrical appliances
Proposal for a sustainable living such as “re-leasing, not discarding”
Please refer to PROUD FLAT official website (available only in Japanese)
Please refer to nom-rent.com (available only in Japanese)
Customer Satisfaction Surveys
We regularly conduct customer satisfaction surveys to stay apprised of requests from and the opinions of our tenants, residents and users. The results of these surveys are shared with property managers, building managers, developers and other relevant parties and utilized to enhance the features and equipment of each property as well as services available to tenants. We have a policy to regularly conduct surveys in each sector. For the residential sector, surveys are conducted throughout the year; and for the office, retail and logistics sectors, surveys are conducted in one sector each year, or in a three-year rotation. (In FY2020, surveys were conducted in the residential and logistics sectors.) We have proactively utilized the valuable opinions collected through the surveys to improve future satisfaction, as shown in the implementation examples below.
(Implementation example)
Based on opinions and requests obtained through tenant satisfaction surveys conducted at NMF Ginza 4-chome Building, we installed a lounge on the first floor by making effective use of space in the entrance so that customers visiting tenants can use the space for waiting or business meetings.
Renewal of the 1st floor entrance and empty space at Sapporo North Plaza. Improve tenant comfort and maintain property competitiveness.
At PROUD FLAT Shibuya Tomigaya and PROUD FLAT Sangenjaya, we made shared bicycles available to residents to improve transportation convenience and help them address lack of exercise due to work from home, and attracted mobile stores that provide quality foodstuff and meals to enrich their time at home.
Introduced Toilet Congestion Prevention Media Service (AirKnock Ads) at NMF Aoyama 1-chome Building.
By displaying the congestion status and usage time, congestion is alleviated and the comfort of residents is improved.
Investments in real estate with convenient transport access
When making investment decisions in real estate, etc., NMF considers accessibility to public transport systems, etc. from the standpoint of convenience for tenants and visitors, etc.